Client Rights & Compliance
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Your Right to a Good Faith Estimate
You have the right to receive a "Good Faith Estimate" explaining how much your mental health care will cost.
Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for items and services. At Texoma Specialty Counseling this applies to self-pay sessions, sliding-scale sessions, ketamine-assisted psychotherapy (KAP), groups, and classes when you are not using insurance.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your service. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
To request a Good Faith Estimate, email hello@texomaspecialtycounseling.com or ask your therapist.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
While most issues between client and clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.
Alternatively, some may have had wonderful experiences with their clinician and like to show support for their practice. Google reviews may be left for Texoma Specialty Counseling here.
Please always feel free to reach out to provide feedback or constructive criticism by contacting the practice at: hello@texomaspecialtycounseling.com
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General’s Office to file a consumer complaint.
Click here to learn more about your consumer rights.
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
Click here to access the Texas Code.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Investigations/Complaints 24-hour, toll-free system - (800) 821-3205