Frequently Asked Questions
Do you take insurance?
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Yes. We're in-network with Aetna, Blue Cross Blue Shield (PPO plans), Cigna, and UnitedHealthcare/Optum. For other plans we provide a superbill you can submit for possible out-of-network reimbursement. See fees and insurance.
It depends on your insurance and the type of session. Our fees page lists self-pay rates.
How much does a session cost?
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Do you offer discounted or sliding-scale sessions?
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Yes. Supervised counseling interns offer lower-cost, sliding-scale sessions for uninsured or underinsured clients. Learn more.
Do you offer online therapy?
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Yes, for clients located in Texas. Learn about online therapy.
What happens at the first appointment?
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Your first session is mostly about getting to know you: what brings you in, what you'd like to change, and what you want from therapy. You'll fill out intake paperwork online before the visit. It's also a chance to see if your therapist feels like a good fit.
How do I choose a therapist?
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Browse our therapists and pick someone whose specialties and style click with you. Not sure? Contact us and we'll help match you.
Do you see teens and children?
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Yes. We see children as young as 2. A parent or guardian must consent to services for minors, and we encourage parents to attend as many sessions as possible with younger, preschool-age children. Learn about counseling for teens and tweens, including how parents are involved.
Is what I say confidential?
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Yes, with a few legal exceptions, such as a risk of serious harm to yourself or others, or suspected abuse of a child or vulnerable adult. Your therapist will explain these at your first visit.
What is ketamine-assisted psychotherapy?
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KAP combines medically supervised ketamine with therapy to help people who feel stuck after trying other treatments for depression, anxiety, or PTSD. Learn about KAP.
What is your cancellation policy?
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We have a zero tolerance late cancellation and no show fee. A 48 hour cancellation notice is required. If you cannot provide 48-hour notice of cancellation, or you do not provide any notice of cancellation, and you cannot reschedule your appointment within the same week please be aware you will be charged the full session fee. We will not reschedule your appointment until we have received payment for any fees, including late and no show fees, that are due. You will be required to have a $0 balance on your account to reschedule. This fee will vary depending on your billing/rate/insurance status, but can range from $35-$200 (full contracted/agreed upon fee).
Where are you located, and where do I park?
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1800 Teague Drive, Suite 510, Sherman, TX 75090. You can park in the parking lot on the West side of the building in front of the main entrance. Take the elevator to the fifth floor. We are down the left hallway, last door on the left. Directions and areas we serve.
What are your hours?
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Monday–Friday 9:00am–8:00pm and Saturday 10:00am–5:00pm are when we have therapists who may have openings to see you.
What if I'm in crisis?
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We are not a crisis service. If you're in danger or thinking about hurting yourself, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room.
What to Expect in Therapy
Will therapy be uncomfortable?
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It can be at times, because you'll be exploring thoughts, feelings, secrets and past experiences. Your therapist will support you through it and work with you on solutions.
Sometimes. Your therapist may suggest tasks between sessions to practice skills and check progress toward your goals. They aren't required to continue therapy, but they're very helpful.
Will I get homework?
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How long will therapy take?
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It's different for everyone, so it's hard to put a time frame on therapy. The first 3-4 sessions are spent getting to know each other, and your therapist then builds a treatment plan based on your needs. If you can commit to 6-8 sessions, you'll start to know how you're benefiting, and you'll review progress together along the way.
How often are sessions, and how long do they last?
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Weekly sessions are recommended at first, and the frequency can be adjusted over time to suit your needs. Sessions last approximately 50 minutes.